PDF Download November 6-8, 2016 Agenda (PDF)

CIO Summit
November 6-8, 2016

↓ Agenda Key

View detailsKeynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

View detailsExecutive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

View detailsThought Leadership

Solution provider-led session giving high-level overview of opportunities

View detailsThink Tank

End user-led session in boardroom style, focusing on best practices

View detailsRoundtable

Interactive session led by a moderator, focused on industry issue

View detailsExecutive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

View detailsFocus Group

Discussion of business drivers within a particular industry area

View detailsAnalyst Q&A Session

Moderator-led coverage of the latest industry research

View detailsVendor Showcase

Several brief, pointed overviews of the newest solutions and services

View detailsCase Study

Overview of recent project successes and failures

View detailsOpen Forum Luncheon

Informal discussions on pre-determined topics

View detailsNetworking Session

Unique activities at once relaxing, enjoyable and productive

Saturday, November 5, 2016 - CIO Summit

3:00 pm
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4:30 pm

Registration & Greeting

4:30 pm
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6:00 pm

Executive Visions Panel

CIO and CISO; Who Reports to Whom?

The CISO role has generally grown up under the umbrella of the IT department as a whole, and while their responsibilities often run in parallel to those of “general” IT, increasingly they are in direct contrast. Where the CIO is tasked with operational efficiency and the delivery of services, the CISO’s mandate is to make sure enterprise resources are always secure and protected. With security breaches increasing in volume and visibility, perhaps the time has arrived to ask which of the two has greater impact on organizational success, and which therefore takes precedence. As businesses begin to ponder this question, it brings into focus the issue with reporting, and who should report to whom. Should the CISO continue to report to the CIO, should roles be reversed, or should the two be considered peers with neither taking dominance over the other? The world has changed, maybe reporting structures need to change as well.

Takeaways:

  • The demands for enterprise security are increasing exponentially as new computing paradigms take over
  • Making security secondary to other IT initiatives and demands ultimately undermines the ability of the CISO
  • Recent findings show that enterprises with a direct CISO to CEO reporting structure suffer significantly less financial loss

Moderated by:

View details Dave Cullinane, Founder , TruSTAR Technology TruSTAR Technology

Panelists:

View details Jeffrey Vinson, VP & CISO, Harris Health System Harris Health System

Gary Phillips, CISO , Time Warner EIS

Michael Walsh, CTO & SVP, iHeartMedia Inc

Wayne Pederson, Global Senior Director IT , Bloomin' Brands

6:00 pm
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7:00 pm

Cocktail Reception

7:00 pm
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8:30 pm

Networking Dinner

8:30 pm
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10:00 pm

After Dinner Networking

Sunday, November 6, 2016 - CIO Summit

7:00 am
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8:00 am

Networking Breakfast

8:00 am
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8:10 am

Welcome Address and Opening Remarks

8:10 am
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8:50 am

Keynote Presentation

Leveraging Digital to Transform Experience

Verizon is leveraging the power of mobility and big data to deliver an optimal customer experience while delivering a balanced cost structure. At the heart of this transformation are 20K+ employees delivering 100K+ services to our customers every day. These customers range from large Enterprises to Govt entities to consumers and all of them can count on being kept informed about the status of the service appointments. We have deployed cutting edge tablets in the hands of all our technicians and the technicians can efficiently connect all the services for the customer via a click on the handheld. We have fully optimized how we send the right technical employee to the right customer at the right time. Long gone are the days when customers will accept all day appointment windows.  But, how can we shorten the window down to one hour and guarantee never to miss it?  The complexity was tamed by correlating information about a field technician’s work location, customer’s job status, job priority, and historical completion trends, and thus predicting an accurate one-hour technician arrival window on the morning of the customer’s appointment.  At Verizon, we have already taken leaps to transform the business model from ‘data as advisory’ to ‘data as actionable’ and are now approaching “data as actionable in real-time.

8:55 am
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9:35 am

Opening Keynote Presentation

Exceeding rising expectations for Enterprise IT

Companies today are undertaking digital transformations, re-imagining how apps are being built, integrated and supported for growth in this time of Mobile and Cloud computing. Their clients, partners and employees are demanding omnichannel access to applications with a common experience across all platforms. How can IT best respond and provide the technology, systems, and service management to take advantage of the opportunity to innovate, differentiate and grow? Learn how IBM's approach to enterprise IT can provide the agility needed to seamlessly deploy, integrate, and manage workloads across cloud and traditional IT environments.

9:40 am
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10:10 am

Executive Exchange

Thought Leadership

Securing the Mobile, Cloud-First Enterprise

More and more organizations are embracing the cloud and mobility to improve productivity and make their business more competitive. This is turning the current security landscape upside down. At the same time newer, more advanced threats are creating new risks that traditional security appliances struggle to keep up with. CIOs and CISOs are looking for new approaches to securely adopt cloud and mobility. 

In this session Zscaler will discuss why many IT organizations are choosing to adopt a cloud-based approach to securely enable mobility, cloud applications and social media, while ensuring compliance and reducing risk. The audience will learn how a cloud security strategy can help them. 

  • Protect users from advanced threats: Why traditional security appliances are failing
  • Why full SSL content inspection is necessary to detect emerging, advanced security threats.
  • How to embrace cloud with full visibility and control of Shadow IT
  • Get real-time visibility and control: mine billions of user transactions in seconds to quickly identify gaps in security and ensure compliance with corporate policies.

Sponsored by:

View detailsZscalerZscaler

10:15 am
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10:30 am

Networking Break

10:35 am
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11:05 am

Executive Exchange

Thought Leadership

Race to the Digital Enterprise

Today, more companies are developing a digital strategy as a way to promote a more meaningful relationship with their customer – whether the customer is a shopper, a depositer or a patient. This presentation by Dimension Data tells the story of ASO, a global sports marketing company, and how Dimension Data is enabling ASO with a digital infrastructure that will change the sport of cycling and the relationship billions of fan across the world! This behind the scenes story on the Tour de France will change how you think about the race and your own digital strategy.

11:10 am
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11:40 am

Executive Exchange

Think Tank

Digital Transformation

The pace of change is accelerating in today’s online economy, making a company’s transition and transformation to this Digital reality a key priority.   Old business models are being threatened by disruptive technologies that are removing “barriers to entry” for competitors and “barriers to exit” for customers.  In order to thrive, businesses have to recognize and embrace these changes while engaging customers in new ways - essentially beating competitors into new markets and creating markets that did not previously exist.  Regardless of industry or geography, all successful businesses will become more digital in the future.  This session will explain how one company is combining Big Data, Mobile, Social Media, and mass personalization to better engage customers, while expanding their partner ecosystem.

Think Tank

Turning Big Data into Big Opportunity

It has been said that leveraging Big Data is like looking for a needle in a haystack; that the challenge is finding the one piece of insight in the sea of irrelevant data. The truth is there is no irrelevant data just data without initial context or meaning, suggesting the problem in actuality is one of looking for a needle in a needle stack. Compounding this problem is that, to offer maximum value, these insights need to found as quickly as possible lest someone else find the relevance first and exploits the opportunity that goes along with it. IT Leaders need to focus not just on building the toolset that allow the business to find insights, but on building an insight pipeline that finds the relevance and feeds it to business peers.

Takeaways:

  • See that Big Data is an opportunity engine waiting to be exploited
  • Learn to identify the insights the business needs to succeed
  • Understand how to build the capability to find and deliver those insights

11:45 am
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12:15 pm

Executive Exchange

Thought Leadership

Why Modern Companies Are Moving from Data Gathering to Smart, Actionable Data

Data is a main artery of modern organizations. With an ever-growing sea of data available today, a logical conclusion would be that more data means more insight and more opportunities. That is certainly not the case with most organizations. Organizations are increasingly deluged with large volumes of data, but don’t know what to do with it. There is a better, cleaner way to approach this problem - Smart, Actionable Data. Attend this session as we discuss what is Smart, Actionable data and how it leads to actions such as putting insights at work, increasing productivity, enhancing processes and improving customer experiences.

12:20 pm
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12:50 pm

Executive Exchange

Thought Leadership

Transforming Your Organization by Providing a Strong Digital Leadership Role

The 2015 Gartner CIO Agenda Report’s primary recommendation was for CIO’s to capitalize on unique opportunity to play a strong digital leadership role in the transformation of their businesses. Seizing this opportunity requires flipping long held behaviors and beliefs – from a legacy perspective to a digital one, from focus on the visible to the genuinely valuable in value leadership and from control to vision in people leadership. 

Transforming businesses and the associated long held behaviors and beliefs is easier said than done and very few organizations and technical leaders have succeeded in making this happen as it requires holistically addressing a complex mix of factors and human dynamics. 

The session provides a comprehensive approach to transforming behaviors, mindsets and beliefs by addressing both environmental and personal elements of transformation. 

Participants self-discover a proven methodology that both accelerates and sustains such a transformation. Participants will take away from the session: 

  1. Understanding of the holistic approach needed to transform an organization 
  2. Ownership for being an adaptive leader in leading a transformation

12:55 pm
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1:55 pm

Networking Luncheon

2:00 pm
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2:30 pm

Executive Exchange

Think Tank

The Rapid Innovation Expected by Business from IT – Idea Sharing on how to execute on the Business Needs


Think Tank

Omnichannel Management

The majority of people can give a similar definition of Omni-Channel.  The major channels also roll off most people’s mind with ease.  However, when we shift the dialog to a level deeper, we arrive at something called, Customer Communication Touch Points and you almost assured to get the deer in head lights look.  The main culprit is that that Omni-Channel is always thought of from a transaction (sales or service) perspective.  Yet, these Touch Points are the fabric that allows Omni-Channel to bring your brand to life and ensure the desired customer experience and communications occurs.

 

Key Takeaways:

  • Be able to identify Customer Communication Touch Points
  • Understand the benefits of integrating them
  • Obtain a shared vision that is ensures both Brand and Customer Experience are executed to perfection 

2:35 pm
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3:05 pm

Executive Exchange

Roundtable

We’re Screwed When it Comes to IT Security

In this presentation, Ash Devata will explain how in the modern era, IT is turned inside-out. IT organizations no longer have direct control over the devices people use to access corporate networks, putting them at risk. As a result, when it comes to security, modern IT professionals often proclaim, “We’re screwed.” 

Consider this: the Verizon 2015 Data Breach Investigations Report claims that 95% of all data breaches are caused by stolen credentials. And, despite the billions of dollars being spent on security products, the number of breaches is rising exponentially. This begs the question, “Has the security industry simply failed?” In security you often hear the acronym APT, which stands for Advanced Persistent Threat. The truth is that for many of the high profile breaches such as the one at Target, some might say APT could actually stand for Average Phishing Technique. In short, the bad guys don’t need to be that sophisticated to cause millions and millions of dollars of harm. 

So, is all lost? In this presentation, you’ll learn a “back-to-the-basics” approach to information security that is the easiest and most effective way to block the breach.

Roundtable

Are You Getting The ROI You Expected From Your Identity Investments?

As globalization opens a country's borders, adoption of the cloud opens an enterprise’s "identity border". The physical and virtual perimeters that previously defined the reach of most security systems have disappeared. As a result, the role of Identity has become more critical for security and for enabling effective business interaction across all constituents. 

The rise of the cloud has added a significant layer of complexity to the IAM problem, forcing enterprises to put a bigger emphasis on identity as a way of managing access to resources. In a recent poll, 72% of CIOs believe Identity and Access Management is the key security issue for the cloud. 

But the investments CIOs have made in identity projects have not delivered on their promises, often failing because identities are fragmented across the enterprise. If the average enterprise has 68 internal and 12 external account directories, how can you know determine access to the cloud? 

This session will provide insight into how to get the last mile of integration into the identity silos that already exist within the enterprise, a way to rationalize this data, and a way to make this identity usable by application developers and projects that need it.

3:10 pm
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3:40 pm

Executive Exchange

Thought Leadership

Innovating With the “Lights On” – How to Tip the Balance

CIOs are consistently challenged by their organizations to leverage emerging technologies like social, mobile, cloud and big data to drive new value. Where is the problem? Many IT leaders admit their spending is too heavily weighted toward keep-the-lights on projects (80%-90% in many cases), leaving little budget for truly transformational initiatives. 

Join this interactive session to learn how award-winning CIOs are successfully tipping the balance between innovation and “lights on” mix by untethering resources from costly ongoing maintenance of their legacy ERP systems including SAP and Oracle, to re-investing in high growth initiatives.

3:45 pm
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4:00 pm

Networking Break

4:05 pm
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4:35 pm

Executive Exchange

Thought Leadership

Thriving in the Era of Ruthless Innovation

Some of today’s most successful growth companies consider themselves technology companies above all else. CIOs struggle with balancing the need to “keep the lights on” while also leading new business agility and innovation initiatives. To succeed, IT must pivot from infrastructure provider to innovation accelerator. During this presentation, Bret Connor, Vice President of Professional Services, for the Americas at VMware, outlines proven best practices and emerging trends for simplifying IT operations while liberating your IT teams from the mundane tasks that inhibit business innovation. Attendees will leave the session armed with ideas for improving business agility, fostering a culture of ruthless innovation, and thriving where speed and security determine the winners and losers in a cloud, mobile and data-driven world.

4:40 pm
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5:10 pm

Executive Exchange

Think Tank

What has to change? The impact of the Millennial's on the culture of the work force and concrete steps to take now.

We all know the Millennials will have a dramatic impact over the next decade on many organizations and across all industries. This Think Tank discussion will explore the current impact and changes we're experiencing, the near term changes that can be implemented and the long-term potential disruption this key generation may have. Included in the discussion will be questions such as: how can we increase loyalty? create maximum potential? is gamification necessary? Does the ownership model and therefore business model have to change? Will innovation centers and physical locations matter? More relevant statistics will be shared tomorrow to spark the conversation and tried and true successes will be shared. 

  • 73% of Millennials expect to be able to modify and customize their work computer; 63% will go around IT to find the solutions they need. (Mobile Enterprise) 
  • 84% of Millennials say making a difference in the world is more important than professional recognition. (Bentley University's Center for Women and Business) 
  • 92% of Millennials believe businesses should be measured by more than their profits (Deloitte) 
  • 35% of employed Millennials have started their own business on the side to supplement their income. (Iconoculture) 

3 Key Takeaways: 

  1. How can I change or enhance the perception of my company to be one of the 'cool companies' that attract Millennials?  
  2. What partners are likely to make a difference along this journey so we don't have to 'go it alone'?  
  3. How does the leadership have to change (or not) to be successful?

Think Tank

Reducing the Talent Dearth – Tech Skills for 2015 & Beyond

Acquiring and retaining talent to meet and exceed business objectives is on the minds of many senior executives, however, good talent is a scarce resource. This discussion will address ways in which an executive can stay in the driver’s seat when it comes to hiring, promoting and keeping good talent. Several options will be discussed including internal and external solutions. 

 3 Key take aways: 

  • PRESENT: What can I start doing in my organization today to consistently and effectively develop talent, especially highly trained technical talent in data analytics, cyber security and cloud computing? 
  • FUTURE: What skills will be needed to sustain my enterprise and stay ahead?
  • COLLABORATION: How I can partner with academia to decrease the talent gap?

5:15 pm
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6:15 pm

Executive Visions Panel

Achieving Transformation for the New Tomorrow

The pressure to remain competitive in todays environment is at extreme levels for not just organizations at a macro level, but for every group within those organizations at a micro level and nowhere is this more true than in the IT department. As economies accelerate in pace to operate in real time, expand in scope to occur across dozens of dynamic channels, and as interaction becomes the new currency in this human centric intelligent society CIOs need to ensure they are ready for this transformational future. Join us as we investigate how IT leaders need to re-architect their department, their operations, their infrastructure, and even their personnel to not just respond, but to drive change.

Takeaways:

  • Neither businesses nor the IT departments within those businesses can afford to stand pat on current, and outmoded, business models and products/services
  • As the world becomes more technology focused and more integrated on all levels, IT needs to become an agent of change within their organization and move out of the role of just being a provided of support services
  • The need for transparency is at an all-time high - shareholders and customers alike demand visibility into the ethics and approach of companies so IT must bear this in mind as they build for the new future

6:15 pm
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7:00 pm

Cocktail Reception

Join us for cocktails and casino night! Try your luck at the roulette wheel, roll the dice at the craps table, or see if the cards fall in your favor at the blackjack or poker table.  Don't miss out on tonight's specialty cocktails, fun games, and great conversation.

7:00 pm
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8:30 pm

Networking Dinner

8:30 pm
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10:00 pm

After Dinner Networking

Let the games continue! Take this chance to redeem yourself, or keep the lucky streak rolling!

Monday, November 7, 2016 - CIO Summit

7:00 am
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8:00 am

Networking Breakfast

8:10 am
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8:55 am

Keynote Presentation

Cybersecurity: If Only it Were That Easy

We see magic solutions, we hear about all the ways that tools can protect us from ourselves, our uses, our enemies. And they look amazing, and they do amazing things. But we are still in the same place. What’s going on? When it comes down to it, there is a fundamental gap between what we think we see and what we do see. We have complex infrastructures that have grown up over years. Our uses, both greatest asset and greatest risk – come from many generations and levels of sophistication. Our data, known, unknown, discovered and hidden in a little cache over on a home drive. So what’s the solution? You want a magic wand, right?

Presented by:

Arlette Hart, CISO, FBI (Federal Bureau of Investigations)

9:00 am
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9:45 am

Keynote Presentation

Hackers Communicate; Your Security Technologies Should Too

Today’s advanced threats use coordinated methods to attack organizations of all sizes. Using numerous point products that work in a vacuum no longer provides adequate defense. The time has come to enable security products to share contextual information and close the gap left open by layered, standalone tools. Consider a security guard detail. Their most effective defense is their ability to talk to each other, share relevant information and act on that information. 

We’d never expect security guards not to talk, so why do we allow this isolation with our IT security? In order to prevent coordinated, sophisticated attacks, we need advanced threat protection that uses the same level of communication and collaboration. 

Takeaways: 

  • Learn the most important evolution you can make to stop targeted cyber attacks 
  • See the critical role information sharing plays in your security posture 
  • Understand why the industry has been slow to adopt a coordinated approach

Sponsored by:

View detailsSophosSophos

9:50 am
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10:20 am

Executive Exchange

Thought Leadership

Strategic Imperatives for the Evolution of the Data Center

Today’s business environment demands that IT responds expeditiously to the needs and requirements of rapid changes. 

Customers, clients, business partners and end-users are all geographically dispersed and require access to applications, data and workloads in a 24/7, globally available fashion. Equinix is leading the evolution of the data center to deliver a globally available Interconnection Platform that incorporates high-availability, low-latency networks and all major Public Clouds providers. The Equinix Interconnection Platform delivers an unmatched, enterprise-class data center environment for computing, data and networks that meet the demands of today’s Hybrid Cloud environments.

10:25 am
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10:40 am

Networking Break

10:45 am
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11:15 am

Executive Exchange

Thought Leadership

Turning Enterprise Apps Upside Down: Focus on the User, Not the Elephant

The traditional approach to enterprise mobility of cramming all of the functionality of the legacy systems onto a 4-inch screen is doomed to fail. This application-centric approach is not the way that users consume and interact with information anymore. Our modern workforce is fully immersed in the "culture of now" and they expect simple, bite-sized, in context interactions with technology whenever and wherever they need them. In this boardroom session, we will flip the way that you think about business apps upside down and focus on creating user-centric experiences that your employees, customers, and partners will adopt. Learn how companies who have followed this path have significantly increased productivity and their bottom line - all without disrupting the business.

11:20 am
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11:50 am

Executive Exchange

Roundtable

Automation, the next step to achieve an Industrialized IT model

Utilizing automation to support the factory production of IT services by minimizing human error and accelerating time to value.

11:55 am
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12:25 pm

Executive Exchange

Think Tank

The Relationship between Big Data, Data Governance and Information Governance

The lack of consistency of how Big Data, Data Governance and Information Governance are defined, interpreted and aligned is an ongoing source of confusion, especially for those of us that have roles that span multiple domains or disciplines. During this session, we’ll look at various interpretations of these concepts, review what distinguishes them, consider how they’ve been implemented, and explore the implications of aligning and integrating them as part of an overall enterprise strategy for data. We’ll provide practical advice that can be used to improve decision-making, risk management and compliance at your organization all while supporting and facilitating continuous innovation.

Takeaways: Understand the various perspectives, definitions, interpretations and implementations of key concepts; identify the characteristics of a holistic, data-focused governance and operating model; and learn practical ways to bridge and unify silos, accelerate the change life cycle, and improve how data-associated investments are targeted.

Think Tank

How to lead a large organization through Agile Transformation?

You have seen the Agile Manifesto. You have read success stories of startups embracing lean agile. Maybe you even hired consultants and experts. But how is your organization reacting to the change? Agile is not just a change of the delivery framework. It’s a mindset shift for employees and leaders alike. It’s a transformation built around Culture, Principles and Tools/ Technology. Let’s discuss how to think end to end, ensure rapid feedback is built into your systems and processes and use the right tools and technology to achieve the desired results. 

12:30 pm
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12:40 pm

Thank You Address and Closing Remarks

12:45 pm
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2:00 pm

Grab and Go Luncheon